Return & Refund Policy

ATIYYAH – Return, Refund & Exchange Policy

updated 72 days ago

At ATIYYAH, every piece is chosen and packed with care because we know it's going to mean something to someone. If your order arrives damaged, defective, incorrect, or isn't as described, we're here to help make things right.

🕒 Our Return & Reporting Windows

  • Damaged or Defective Products: Customers must report any damaged, broken, or defective product within 24 hours of delivery. Claims reported after 24 hours of delivery will not be accepted.

  • Other Eligible Return Requests: For eligible issues other than damage or defects, return requests must be submitted within 3 days of delivery.

Please inspect your order immediately upon receiving it to avoid missing the applicable reporting window.

✅ Eligible for Return, Replacement or Refund

  • The product arrived damaged, broken, or defective (reported within 24 hours).

  • You received the wrong item, size, or design.

  • The item is significantly different from what was shown on our website.

  • The packaging was tampered with or opened before delivery.

🚫 Not Eligible for Return

  • Damage or defect complaints reported after 24 hours of delivery.

  • Change-of-mind requests submitted after 3 days of delivery.

  • Products that have been used, installed, hung, or altered in any way.

  • Items damaged due to customer mishandling after delivery.

  • Customised, personalised, or made-to-order pieces (unless defective or incorrect).

  • Products returned without original packaging, tags, or accessories.

📋 How to Request a Return or Report an Issue

  1. Email us at asifshiekh705@gmail.com or call/WhatsApp +91 90163 60612 within the applicable reporting window.

  2. Share your order number along with clear photos or a short video of the product and its packaging.

  3. For damaged or defective products, the issue must be reported within 24 hours of delivery.

  4. Our team will review your request within 24–48 business hours and communicate the next steps.

  5. If a return is approved, the item must be shipped back in its original packaging, unused and undamaged, unless otherwise instructed by our team.

💰 Refunds

Once we receive and inspect the returned item, we'll notify you about the refund approval status.

Approved refunds will be processed within 5–7 business days to your original payment method or as store credit, if you prefer.

  • Prepaid Orders: Refunds will be credited to the original payment source.

  • Cash on Delivery Orders: Refunds will be issued through bank transfer or UPI.

🔁 Exchanges & Replacements

Prefer a replacement instead of a refund? Let us know when submitting your request.

Subject to verification and availability, ATIYYAH will arrange a free replacement or exchange for products that arrive damaged, defective, or incorrect, provided the issue is reported within the applicable reporting window.

💡 A Small Tip

We strongly recommend recording a clear unboxing video when opening your package. It helps us verify damage-related claims faster and resolve issues more smoothly.

Thank you for choosing ATIYYAH. Your trust means everything to us!